# ReSpark Acquires **ScrapRight** Choose your operation size Under 5 Yards 5+ Yards # Up and Running in Days, _Not Months_ ReSpark does the heavy lifting. You bring your data and your availability. We handle setup, configuration, training, and go-live support. 22 Days Average Time to Launch Zero Setup Fees 100% US-Based Human Support ## Built for the Complexity of _Multi-Yard Rollouts_ ReSpark's enterprise implementation is a structured, de-risked process designed to leave nothing to chance. Dedicated resources, onsite presence, and a repeatable methodology that scales across every location in your network. 12-Week First Cohort to Go-Live 5 to 6 Locations per Month After Cohort 1 4 to 5+ Dedicated ReSpark Resources ## Four Steps to Live Operations Four steps from signed contract to live operations. Most teams are fully operational inside 30 days. 1 ### Kick-Off Call We align on your timeline, your hardware, and your priorities. You walk away knowing exactly what to expect. 2 ### Data Upload + Workflow Config Send us your customer list, commodity data, and price sheets. We upload everything, configure your workflows, and build your environment. 3 ### Hardware Setup + Training We connect your scales, cameras, printers, and scanners. Then we train your team with role-based sessions tailored to how your yard actually runs. 4 ### Go Live Your ReSpark environment is live. Our team is standing by for real-time support during your first days of operation. ## What ReSpark Handles vs. What You Handle ### ReSpark Handles #### User setup and logins We create every account and configure permissions. #### Environment creation Your full ReSpark instance, configured to your operation. #### Data migration Customers, commodities, prices, inventory, containers. #### Hardware connection Scales, cameras, printers, ID scanners, signature pads. #### Workflow mapping We map your processes into ReSpark workflows. #### Custom reports and analytics Configured to the metrics your operation tracks. #### Role-based training sessions Live sessions built around your team's actual roles. ### You Handle #### Provide your data files Customer lists, commodity info, and pricing in any format. #### Attend training sessions Typically 2 to 3 sessions, scheduled around your availability. #### Be available for onsite install If applicable, coordinate a window for hardware setup. ## Self-Serve Resources Every ReSpark customer gets access to the same support infrastructure on day one. No tiers. No paywalls. No extra fees. ### ReSpark Academy 80+ lessons organized by role and function. Scale operators, yard managers, dispatchers, and back-office staff each get a tailored learning path. ### Help Center 100+ articles and tutorial videos covering every workflow in the platform. Searchable, always up to date. ### In-App Messenger The fastest way to reach our support team. Average first response time: 56 seconds. ### Email and Phone Support US-based human support. Average resolution time: 1 hour 9 minutes. No customer is ever charged for support. ## Your Dedicated Implementation Team Enterprise customers are assigned a dedicated implementation team with domain expertise across operations, logistics, commercial, and finance. ### Project Manager Oversees the entire rollout plan. Runs weekly status updates. Ensures every function moves in lockstep. ### Onboarding Specialists (2) Dedicated to your rollout. They handle data migration, hardware validation, workflow mapping, SOP creation, and all training sessions. ### Customer Success Manager Your strategic point person from onboarding through the life of the partnership. Focused on your operational goals, not just platform adoption. ### Executive Sponsor Senior ReSpark leadership engaged throughout the process. Available for escalation and strategic alignment. ### Product Support Direct access to the team building the platform. Feature requests, integration questions, and edge-case configurations are handled by the people who wrote the code. ### Forward-Deployed Engineers Available for the most complex operators. Embedded ReSpark engineers work onsite alongside your team during critical rollout phases. ## The Backbone of Enterprise Onboarding Three phases of upfront work that dictate the success of the entire project. We answer the hard questions early and leave nothing to chance at go-live. ### Phase 1 #### Centralized Foundation All foundational data is ingested and validated before anything else moves. Customers, commodities, containers, locations, price lists, contracts. Hardware and peripherals are scoped and validated for every site. Roles and permissions are mapped. Accounting integrations are configured and tested. This becomes a sandbox environment your team can use for testing and validation before training begins. Training on your own data is significantly more effective than demo environments. ### Phase 2 #### Functional Workflow Sessions Structured sessions across four functions: Commercial, Operations, Logistics, and Finance. We break these out further based on how your organization is structured. Brokerage, exports, e-scrap, and demolition projects can each get dedicated sessions. Guided by ReSpark's workflow questionnaire, these are not open-ended process mapping marathons. Typically 2 to 3 sessions per function. ### Phase 3 #### SOP Creation and Delivery We draft standard operating procedures for your entire organization built around ReSpark workflows. Every SOP defines the sequence of work for each role: who does what, when, and in what system. SOPs are role-based, not person-based. Every functional leader reviews and signs off before training begins. This sign-off is our green light for training, and it is the single most important milestone in the entire process. ## Rollout Methodology A structured, cohort-based approach that creates a repeatable and scalable go-live motion across your entire network. 1 ### Start with the right yards. Not the smallest. Not the flagship. We select locations with strong leaders, meaningful complexity, and enough volume to stress-test every workflow. 2 ### Launch in cohorts of 2 to 3 sites. Launching in groups generates more representative feedback, prevents bias from a single operator, and signals to the broader organization that this is real. 3 ### Follow the material. We map the rollout to minimize disruption from intercompany activity. Hub-and-spoke operations roll out together whenever possible. 4 ### Onsite presence for go-live. ReSpark team members are onsite for cohort launches. Typically 3 to 4 people. Later cohorts at simpler retail yards may be handled virtually once the methodology is proven. 5 ### We hold the standard. If data is incomplete, training is skipped, or hardware is not validated, we will tell you that you are not ready. We would rather delay a go-live than risk a failed launch. ## Implementation Timeline 12-week first cohort. Subsequent locations roll out at 5 to 6 per month. ### Weeks 1–3 #### Foundation Kick-off, sandbox access, rollout plan finalization, hardware collection, data migration, roles and permissions. ### Weeks 3–6 #### Workflow Mapping Workflow sessions across Commercial, Operations, Logistics, Finance, and User Roles. Accounting integration testing. ### Weeks 6–9 #### Training & SOPs Leads training, SOP creation across all functions, SOP review and sign-off. ### Weeks 9–11 #### Branch Training Yard-level training in cohorts. Role-specific sessions for scale operators, dispatchers, back-office. ### Week 12 #### Go-Live Final hardware testing, inventory and contract upload, go-live with onsite ReSpark support. ## Post-Launch Support Implementation is not the end of the relationship. It is the beginning. ### Customer Success Manager Your ongoing strategic partner. Focused on your operational goals and ensuring you get full value from the platform over time. ### Dedicated Development Team Feature requests, customizations, and product roadmap influence. Enterprise customers have direct input into what gets built next. ### Support Team US-based human support for how-to questions, hardware issues, and troubleshooting. 56-second average first response. 1 hour 9 minute average resolution. ### ReSpark Academy 80+ lessons for any role and function. New hires can self-onboard without pulling your team away from operations. ### Help Center 100+ articles and tutorial videos. Searchable, always current. No customer is ever charged for support. ## The platform your operation will run on for the _next 20 years._ Talk to the team. Understand where ReSpark creates real value for your operation.